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Thursday, 12 July 2007
Foolish (although I want to use a different F word) Phone
Topic: Arrrggh!

I have been waiting for my new cell phones since June 22nd, when I decided to switch providers!  I called my old provider and informed them of my switch and ordered my new ones.  

But.... Never got the new ones!  I'm very annoyed with my new provider and haven't even gotten the phones yet.  Good start huh?  

They were supposed to ship the phone 1 - 3 business days after I placed the order.  When they hadn't arrived within the 1st week,  I called them and was told "your order had gotten "caught" in between two software systems and that it would have to be manually entered" "but not to worry, I'll do this manual work right now and the phones should be arriving in yet another 1 - 3 business days"

Another week, no phone.  The story I got this time was that they were out of one of the three phones I ordered (no one bothered to call to tell me this) and that I needed to pick another.  I had ordered two pink phones for me and Sam and black one for Kevin.  Just to get the phones in my possesion I told them to just go ahead and send three pink ones, knowing that Kevin would pitch a fit over a pink phone, but pink is better than nonel.  The pink phones were in stock, afterall.  "Ok... they will ship within 1 - 3 business days"

4 days later, still no phone.  Surprize, Surprize! 

Yesterday I called and now I'm getting  "all three phones are now out of stock"!!!!  Arggggh!  In addition, I still got no email or return call explanation when they discovered as much.  

Instead of standing in the rain at the payphone, as I was, I choose to call today from work.  I think, (think being the key word) that I've actually got it taken care of this time, but of course won't know for sure for another 1 - 3 business days! 

The bummer though, is that all they had in stock were the cheapest of cheap phones... No camera, nothing. What the hell is the matter with these peoples inventory?  I told the woman I needed the phones and at this point I didn't care what the damn thing looked like.  Just send something, Please! She claims that I can watch the website or call in and check on other availablities over my first 30 days.  As long as it's within these 30 days I can swap the phones out for one that I do want, when and if they ever have stock on the selected phone.  Or....  if I want to pay then I can purchase a good phone, of course!  So to end my tale, they are sending the cheapo and at least I'll have something to use.  How frustrating!!!!  If there is nothing available by the 30th day, I plan on cancelling the whole deal and again going elsewhere!  I'll keep you posted, dear friends.


Posted by chrisseas-corner at 9:38 PM EDT
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